If you need our help, The Pools Customer Support team is on hand to provide it.
You can find the answers to many of our Frequently Asked Questions here
You can contact us in a number of ways:
Monday - Saturday 8.30am - 10pm
Sunday 12pm - 10pm
Select the live chat option on the right
Email [email protected]
Please keep your personal account information safe. Do not include confidential information or private login details, such as your bank account and password.
Write to us at
Customer Support, The Pools, Walton House, 55 Charnock Road, Liverpool, L67 1AA
Please note that calls may be recorded for training, monitoring and security purposes.