Contact Us

If you need our help, The Pools Customer Support team is on hand to provide it.
We are really busy right now so it may be quicker to get an answer to your question on our easy to use Frequently Asked Questions page

You can contact us in a number of ways:

Monday – Saturday 8.30am – 10pm
Sunday 12pm – 10pm

Live Chat
By clicking the icon on the right

Call
0800 093 3013

Email support@thepools.com
Please keep your personal account information safe. Do not include confidential information or private login details, such as your bank account and password.

Write to us at
Customer Support, The Pools, Walton House, 55 Charnock Road, Liverpool, L67 1AA

Please note that calls may be recorded for training, monitoring and security purposes.